3rd Avenue Auto : Agentic Lead Ops

Challenge

The 3rd Avenue Auto Sales team needed higher operational leverage without adding headcount. Manual workflows and fragmented tools were slowing response times and burying operators in repetitive work.

Approach : Claude agentic harness

InferentCloud designed a Claude-powered agentic harness around the real workflow: tool access, memory of prior steps, guardrails for risky actions, and human approval gates. Agents handle the repeatable path; people own exceptions.

Solution

Delivered an agentic lead-ops system for a US auto dealership. Claude runs inside a custom agentic harness with tools for CRM sync, appointment booking, and status updates. The harness owns retries, logging, and escalation while operators supervise high-value deals : turning inbound volume into automated, measurable follow-up.

Outcome

Operators gained a production AI system they can supervise : faster cycle times, clearer audit trails, and a harness that can be evaluated and improved as the business changes.

Highlights

• Claude agentic harness for lead triage
• Tool-calling into CRM and booking systems
• Automated follow-up workflows with guardrails
• Operator dashboard for exceptions
• Eval harness for routing quality