Claude Agentic Harness · Workflow Automation

3rd Avenue Auto : Agentic Lead Ops

Client

3rd Avenue Auto Sales

Location

USA

Duration

1 Month

Year

2024

Role

AI Delivery Team

Live Site

Overview

Delivered an agentic lead-ops system for a US auto dealership. Claude runs inside a custom agentic harness with tools for CRM sync, appointment booking, and status updates. The harness owns retries, logging, and escalation while operators supervise high-value deals : turning inbound volume into automated, measurable follow-up.

Technologies used: Claude, Agentic Harness, Workflow Automation, CRM Tools, REST APIs, Eval Suite.

Key Features

Claude agentic harness for lead triage
Tool-calling into CRM and booking systems
Automated follow-up workflows with guardrails
Operator dashboard for exceptions
Eval harness for routing quality

Technologies

ClaudeAgentic HarnessWorkflow AutomationCRM ToolsREST APIsEval Suite

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