Support Automation

Support Automation uses a Claude harness plus RAG so answers stay grounded. Agents draft replies, tag tickets, and escalate when confidence drops. Guardrails keep tone, refunds, and account changes inside policy.

Who it is for: Support and CX teams that need deflection without risky autonomy.

What is included

• Grounded reply drafts
• Ticket triage and tagging
• Confidence-based escalation
• Policy and tone guardrails
• Conversation quality evals