Where agents beat brittle zaps
Fixed rules fail on messy email and PDFs. Claude can extract intent, then call tools. InferentCloud still encodes policy in the harness: who may write to CRM, when to escalate, max steps.
Architecture
Trigger (form, queue, schedule), toolset, state, and guardrails. Log every tool call. Shadow-run beside humans before turning on writes.
Measuring ROI
Track time per task, first response, error rate, and LLM cost against a baseline week. If you cannot measure it, it is a demo.
Summary
Workflow automation is a Claude agentic harness on a real process, not a pile of unowned integrations.